Troubleshooting your Stadia feel

If you feel slow game responses or degraded visual quality in your Stadia game streams, you might have a weak internet connexion, a network issue, or a problem with one of your devices. These issues might result in issues with Stadia Pro features similar 4K, HDR, or 5.1 surround audio.

Earlier you lot troubleshoot, exam your internet connection to make certain your connexion speed is 10 megabits per 2nd (Mbps) or greater. Even if yous're signed upward for an internet programme of 10 Mbps or greater, we recommend that you test your connection on the device you'll use in the location where yous want to play.

You can resolve your consequence in ane of two ways:

 Use our interactive troubleshooteror follow the steps below.

Troubleshoot network issues

Follow these steps if yous feel issues with game response or visual quality when playing on your network.

On a TV using Chromecast Ultra

  1. Plug your device (such as a Chromecast) into a wired Ethernet connectedness, if possible.
    • Note: Chromecast Ultra has an Ethernet port on the power adapter. You can as well purchase an adapter if you don't have one.
  2. If you lot employ Wi-Fi, movement your Chromecast or Android Television receiver device closer to your Wi-Fi router. This will increase signal forcefulness. Keep your Chromecast or Android TV device at least ii feet from your Wi-Fi router to prevent interference.
  3. Turn on "Game Mode" in your Boob tube'southward settings, if available. It can reduce latency. Check with your Television'due south manufacturer for instructions.
  4. Don't stream music or video on the same Wi-Fi network when you're playing Stadia, even if the stream is on a different device in your dwelling house.
  5. If yous have a dual-band router, use the 5 Ghz Wi-Fi ring instead of the 2.iv Ghz ring. Also, make sure the encryption method on your router is AES or "Mixed." To learn how to brand these changes, cheque your Wi-Fi router'southward instructions, or contact the router'south manufacturer.
  6. Stop or suspension any downloads or backups on the same Wi-Fi network.
  7. If you still feel issues, lower your Performance settings.

On stadia.com (Google Chrome)

  1. Plug your computer into a wired Ethernet connexion, if possible.
  2. If you employ Wi-Fi, motility your estimator closer to your router to increment bespeak forcefulness. Keep your calculator and router at least two anxiety autonomously to prevent interference.
  3. Don't stream music or video on the same Wi-Fi network, fifty-fifty if the stream is on a dissimilar device in your home.
  4. If y'all have a dual-band router, utilize the v Ghz Wi-Fi band instead of the 2.4 Ghz band. As well, brand sure the encryption method on your router is AES or "Mixed." To learn how to make these changes, check your Wi-Fi router'southward instructions, or contact the router's manufacturer.
  5. If your router supports Quality of Service (QoS), enable or disable information technology in your router's settings. Check with your router's manufacturer for instructions.
  6. To complimentary upwardly bandwidth, cease or suspension any downloads or online backups.
  7. If you employ a firewall or VPN, make sure your rules don't restrict traffic on ports in the range 44700 - 44899 (TCP and UDP). These ports are required to play games on Stadia. Please annotation that this range might change in the hereafter.
    • Note: If you utilise a work or school network, your network administrator might have blocked ports in this range.
  8. Disable whatsoever Chrome extensions, such equally VPN extensions, that cake the WebRTC protocol.
    • Note: If the WebRTC protocol is blocked, Stadia won't work properly. Check the Chrome Web Store for information about your extensions.
  9. If yous however experience issues, lower your Functioning settings.

In the Stadia app (mobile device)

  1. Brand sure your mobile device is connected to your Wi-Fi network.
    • Annotation: If y'all apply your mobile information programme to play Stadia on your mobile device, you won't be able to play wirelessly with your Stadia Controller. To play wirelessly, connect your mobile device and Stadia Controller to the aforementioned Wi-Fi network.
  2. Move your mobile device closer to your Wi-Fi router. This will increase bespeak strength. Go on them at least 2 feet autonomously to prevent interference.
  3. If you accept a dual-band router, connect your mobile device to the 5 GHz Wi-Fi band instead of the ii.4 Hz band.
    • Note: To acquire how to switch, cheque your Wi-Fi router'southward instructions, or contact your router's manufacturer.
  4. Don't stream music or video on the aforementioned Wi-Fi network when yous're playing Stadia, even if the stream is on a dissimilar device in your habitation.
  5. Stop or break whatever downloads or backups on the aforementioned Wi-Fi network.
  6. If you enable mobile information usage on your mobile device, your cellular internet connexion might non be strong plenty. Enable Wi-Fi in your device's settings and connect it to your Wi-Fi network.
  7. If you lot all the same feel bug, lower your Performance settings.

Stadia Controller connectivity

If your Stadia Controller is unresponsive or you lot experience missing or delayed button presses, try the following tips:

  1. Utilize a functional charger and USB-C® cablevision to plug your Stadia Controller into a power source and accuse it for thirty minutes.
  2. Hardware reset your Stadia Controller.
  3. With the controller off, hold downward the Y button Y button and then press the Stadia button Stadia button until the controller rumbles and the status light turns on.
  4. Set up your controller on your Wi-Fi network with the Stadia app Stadia icon on your mobile device.
  5. Turn off any Virtual Private Network (VPN) services you take enabled on your network.
  6. Become into your Wi-Fi router's settings and make certain Access Signal (AP) Isolation is disabled. This is as well known equally "client style" or "invitee way". For more information, bank check with your router'south manufacturer.
    • Note: AP Isolation is often enabled on public networks in places like hospitals, hotels, pupil dorms, or corporate networks. This setting can foreclose your Stadia Controller and Chromecast from communicating with each other. If yous're on a public network, bank check with your network ambassador for more information.
  7. Unplug your Wi-Fi router from a ability outlet, then look at least 30 seconds and plug it back in.
  8. Turn off "Airtime Fairness," "Airtime Quality," or "Multimedia Quality of Service (WMM)," settings on your router. The name of this setting varies depending on your router manufacturer.

If you lot still have problem with your connection, turn off or reset your controller.

Troubleshoot device issues

Follow these steps if you experience bug with game response or visual quality when you play Stadia on your TV, computer, or mobile device:

Idiot box with Chromecast Ultra

Google TV, Android TV, or compatible smart TVs

  1. If y'all use Stadia with a split up Google TV or Android TV device, plug the device into an HDMI 2.0 (or greater) port on your TV. If possible, add together an HDMI extender cable to create altitude betwixt the device and your Television.
  2. Turn on "Game Way" in your Television set's settings, if available. Check with your TV'due south manufacturer for instructions.
  3. Plow on the "Game Mode" setting on your Google TV or Android Telly device, if it has 1. For example, plow on the Allow game fashion setting on Chromecast with Google TV.
  4. Turn off any setting on your Google Goggle box or Android TV device that upscales content to 4K or modifies the dynamic range (like the Match content setting).
  5. Verify that your Google TV or Android TV device is gear up for a 60Hz brandish refresh rate. You can check your refresh charge per unit in your device's display settings.
  6. If you accept a Bluetooth® controller, pair it to your Google Tv, Android Television, or smart TV to play games on Stadia. If you feel connectivity issues with your controller, follow these steps:
    1. If you utilize a Chromecast, follow the steps in Troubleshoot your Chromecast connexion. Important: Earlier you lot manufactory reset your Chromecast or Android Television device, follow the steps below.
    2. Bank check that your Wi-Fi router is more than 2-3 feet from your streaming device or smart Idiot box. If the router is besides close to your device, information technology can crusade bug with wireless signals.
    3. If your router supports both two.4 GHz and five GHz bands, make certain your streaming device or smart Telly is on the 5 GHz band.
    4. If yous're more than 8-10 feet away from your TV and feel latency or dropout problems during gameplay, move closer to your Television receiver.
    5. Remove whatsoever objects betwixt your controller and your streaming device or smart TV. These objects might block the signal.
    6. If possible, connect your device to the internet with an Ethernet cablevision. For case, if you have a Chromecast, apply the Ethernet Adapter for Chromecast with Google TV.
    7. Add an HDMI extender cable to your Chromecast or Android TV device to create more distance between your Tv and the streaming device you plug into it. More altitude can help with wireless connection problems.
  7. If you take an LG Boob tube that's continued wirelessly to a 5GHz network and you feel operation issues, get into your router'due south settings. If you're using a Wi-Fi channel betwixt fifty–144, alter to a aqueduct outside of that range. Contact your router's manufacturer for instructions on how to access your Wi-Fi settings and change your channel.

Computer with Google Chrome

  1. Make sure JavaScript is enabled in Google Chrome for stadia.com.
  2. Sign into Stadia in an Incognito window if you feel issues with game response or visuals, or if a keyboard command doesn't piece of work properly. If this resolves your event, one of your browser extensions might be incompatible with Stadia. Disable some of your browser extensions, and so attempt again.
  3. Ready your Google Chrome zoom settings to 100%.
  4. Make sure the HDMI cable you utilize to connect your computer to your display supports HDMI 2.0 or greater, and is plugged into an HDMI 2.0 or greater port on both ends.
  5. If you utilise Windows 10, go to your display settings. Next, select Avant-garde scaling settings and then turn off the feature that lets Windows try to fix apps and so they're not blurry.
  6. Connect your computer to a single display. If your estimator is connected to multiple displays in extended mode, performance might be degraded.
  7. Enable or disable hardware acceleration in Google Chrome.
  8. If you still feel issues with your device, lower your Performance settings.

Mac® and iOS® troubleshooting

  1. If yous use a Mac to play games on Stadia and experience operation issues, endeavour these steps on your computer:
    1. Turn off Location Services:
      1. Go to Organization Preferences and then Security & Privacy and then Privacy.
      2. Uncheck "Enable Location Services".
      3. If you always play in the same location, turn this dorsum on later on y'all're finished playing.
    2. Turn off Wireless Direct Link (AWDL):
      1. In your Applications and then Utilities folder, open the Final program.
      2. Type this text into the Terminal: sudo ifconfig awdl0 downwardly
      3. Press Enter. Notation that this will affect related continuity features such as Airdrop and Airprint.
      4. When you're finished playing, type the following text into the Concluding: sudo ifconfig awdl0 up and then press Enter.
  2. If yous employ iCloud® on your iOS mobile device and take issues with stability, functioning, casting to your screen, or linking a controller, try disabling the iCloud Private Relay setting.
    1. On your iOS device, open the Settings app.
    2. Tap your name and then iCloud and then Individual relay.
  3. Turn off the Private Relay setting.
  4. If you withal experience issues with your computer, lower your Functioning settings.

Mobile device with the Stadia app

  1. Shut whatsoever open apps on your mobile device that yous aren't using.
  2. Stop any downloads on your mobile device, such as app updates.
  3. Restart your mobile device.
  4. If y'all however experience bug on your mobile device, lower your Performance settings.

How to play on iPhone or iPad

To play games on your iPhone or iPad, just create a Safari® web app on your device.

Play on non-supported Android devices

To effort Stadia on an Android device that is not currently supported, sign into the Stadia app Stadia icon on the device you want to try, open your Stadia settings, tap Experiments, then plough on Play on this device. This setting volition simply touch the device you set it on, and you can turn information technology off at whatever fourth dimension. Notation that your play experience might vary, depending on your mobile device and network speed.

More than mobile devices will exist fabricated uniform with Stadia over time.

Troubleshoot 4K, v.1 Surround Sound, or HDR

Note: Before you troubleshoot 4K, HDR, or 5.1 environs sound, make sure you take an active Stadia Pro subscription, and that your device meets the hardware requirements for each feature yous want to utilise.

4K troubleshooting

  1. Verify that you accept an agile subscription to Stadia Pro. Up to 4K is merely available to Stadia Pro subscribers.
  2. In the Performance settings of the device you use, gear up your resolution to Upwards to 4K. Besides, cheque your connection condition to verify you're playing at upwardly to 4K resolution.
    • Note: Not all games support 4K resolution.
  3. Brand sure your TV or computer display supports 4K.
    • Annotation: If yous play on a Tv set, enable 4K in your Boob tube's and receiver'due south settings. This is sometimes referred to equally "4K HDMI pass-through mode."
  4. Connect your device to your display with an HDMI 2.0 (or greater) cablevision.
    • Note: If you have an Android TV device, make sure it supports 4K output.
  5. Leave the game, and so launch it once more.

If you resume a game session on your Tv or computer from another device that does not support 4K, you'll need to restart the session to get upward to 4K resolution. To practise this, go out the game, then launch it again.

Confirm you're playing in 4K

  1. On your Stadia Controller, press the Stadia push button Stadia button.
    • On a calculator keyboard, press Shift + Tab.
    • On a third-party controller, press the Dwelling house button.
  2. Select Connectedness Connection.
  3. Look for the "4K" icon to verify that you're playing at up to 4K resolution.

5.ane Surround Sound troubleshooting

Plug your Chromecast Ultra, Tv set, uniform streaming device, or computer into a sound arrangement that supports 5.i surroundings audio using HDMI eARC.

Confirm you lot're playing with 5.i Surroundings Sound

  1. On your Stadia Controller, press the Stadia push button Stadia button.
    • On a computer keyboard, press Shift + Tab.
    • On a third-party controller, press the Home button.
  2. Select Connexion Connection.
  3. Look for the "5.i" icon to verify that y'all're playing with 5.1 surround sound.

Annotation: If your arrangement is compatible with 5.1 environs sound simply the "five.ane" icon even so doesn't appear, go into your Stadia options bill of fare and cull the "Automated" or "5.1 surround audio" setting. If you're still experiencing problems with 5.ane surround sound playback, bank check if your organization supports the uncompressed 5.1 PCM audio format. On LG® webOS Smart TVs, choose the "5.1 surround sound (Dolby Digital)" setting. You lot can forcefulness Stadia to stream stereo audio by going into your Stadia options menu and choosing the "Stereo (off)" setting.

HDR troubleshooting

Note: HDR is currently supported on Chromecast Ultra, Chromecast with Google TV, some Android Television devices, and some smart TVs. We're working to enable support for HDR on stadia.com and on more devices. Stay tuned!

Options to enable HDR get by different names depending on the Television manufacturer, model, and firmware. These names include, just are not limited to: "HDR", "HDR 10", "HDR ten+", "Dolby® Vision", "Deep Color", "Ultra Hard disk Color", "UHD Color", "Ultra Hd Premium", "UHD Premium", "Enhanced Format", "BT 2020", "ST 2084", and "PQ".

To troubleshoot HDR:

  1. Make sure your TV supports the HDR10 standard.
  2. Enable HDR in your Tv set'due south and receiver'south settings. If y'all plug a Chromecast or HDR-uniform Android TV streaming device into your Idiot box, plug it into a port that supports HDR.
    • Yous might accept to enable HDR for the specific HDMI port you plug your device into, if that port supports it. Some ports do not.
  3. If you accept a Chromecast or a separate Android Idiot box streaming device, connect it straight to your TV. Devices that are plugged in between your Stadia device and the TV (such as audio/video receivers) might interfere with HDR, depending on the device.
  4. Update your Telly'due south firmware. This can usually exist done from the TV'south menu.

Ostend y'all're playing in HDR

  1. On your Stadia Controller, press the Stadia button Stadia button.
    • On a computer keyboard, press Shift + Tab.
    • On a third-party controller, printing the Dwelling house push.
  2. Select Connection Connection.
  3. Look for the "HDR" icon to verify if you're playing in HDR.

Learn more most how to stream and troubleshoot HDR on Chromecast.

I got an error message. What does it mean?

"Please bank check your connection"

What it means:

  • If yous get this bulletin earlier you start your game: While your game launched, Stadia tested your connection and determined that it wasn't strong plenty to play a game.
  • If you lot get this message because your game stopped: Your connectedness wasn't potent plenty to keep playing. For the next 10 minutes, y'all'll be able to return to where y'all left off in the game if you lot improve your internet connection.

"The game may terminate because your connection isn't stable"

What it means:

Your cyberspace connection might not be potent enough, or in that location could exist an issue with your device. This might cause your game to stop while you play.

For more information about the error message, open your connection panel during gameplay:

  1. On your Stadia Controller, press the Stadia button Stadia button.
    • On your figurer keyboard, printing Shift + Tab.
    • On a third-party controller, printing the Home button.
  2. Select Connexion Connection.

"No internet connectedness"

What it ways:

Your device lost its internet connection.

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